Resume

Sep 2022 - Jan 2025

Product Designer @ Univeris

• Led UX design for wealth management solutions (RESP, Stocks, ETFs, Insurance), incorporating multi-currency support and regulatory considerations to enhance usability for investment advisors and end users.

• Mentored Junior Designer in a cross-functional team, driving collaboration and delivering user-centric design solutions that enhanced product usability.

• Created UX deliverables using Figma including journey maps, wireframes, mockups, and user personas to inform design decisions and improve user experience using 

• Collaborated with stakeholders to gather requirements and translated them into low-fidelity designs for quick alignment and approval on feature direction.

• Designed clear, accessible, and user-centered content aligned with [WCAG/organization] standards, ensuring digital services were easy to understand and use.

• Enhanced a legacy system by implementing changes that balanced existing code structures with new wealth management regulations.

• Oversaw the upkeep and continuous enhancement of the internal design system, ensuring consistency and scalability.

• Documented design processes and maintained detailed records for newly developed features.

• Supported agile delivery by contributing to iterative design and content improvements across Discovery, Alpha, Beta, and Live phases, ensuring continuous user testing and feedback integration.

Jan 2022 - Jun 2022

UX Designer @ Temenos

• Collaborated with product and engineering teams to design user-friendly mortgage tools and streamlined onboarding flows, informed by user research and usability testing to drive engagement and conversion.

• Helped teams start using modern UX and service design methods like the double diamond process, value stream mapping.

• Defined design deliverables for the team and developed user-centric mobile and web interfaces for financial modules using Figma.

• Improved legacy design features through collaborative brainstorming and iterative development.

• Collaborated with product managers, and developers to create content that supports end-to-end user journeys across web and mobile platforms.

• Created wireframes, storyboards, sketches and prototypes to validate design concepts and ensure conformance with usability, accessibility and compliance standards using Figma and Figjam.

• Set and tracked key metrics like NPS, task success rate, drop-off points, and time-to-completion to measure and improve service quality across different channels.

• Developed site maps to clearly define feature flows for developers and cross-functional teams across both web and mobile platforms.

Dec 2020 -  Dec 2021

UX Designer @ Zemoso 

• Collaborated with senior designers to create wireframes, storyboards, scenarios, prototypes and high-fidelity designs for client projects on mobile and web platforms using Adobe XD.

• Conducted comprehensive user research using primary and secondary methods, including surveys, usability tests, and interviews to uncover user needs and insights.

• Facilitated design workshops using Miro to identify and address user pain points, fostering collaborative solutions.

• Partnered with engineering teams to ensure seamless integration of design flows into development.

• Supported change management by creating onboarding, FAQ, and help content for product rollouts and service transitions.

• Conducted usability testing to identify improvement areas and implemented actionable design changes.